Return Policy
Updated: Dec 04, 2025Every handcrafted piece deserves respect. We maintain strict return standards to protect artisan effort, quality, and sustainability.
Return Window
7-Day Return Window — Only for manufacturing defects.
- Accepted: Stitching issues, incorrect size sent, fabric defects.
- Rejected: Washed, worn, fit preference, accidental damage.
Non-Returnable Items
Auction Pieces (Forgery Only)
Custom Tailored Items
Used or Washed Items
Final Sale Products
Return Process
Email Support
Approval
Ship Back
Refund Issued
Refund Details
- Full refund for verified defects
- Store credit preferred
- No refund on auction items unless forged
Need Help with a Return?
Our team resolves 98% cases within 24 hours.
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